Table of Contents
Purpose and Contents - Topic 1
Policy Statement - Topic 2
Types of Complaints - Topic 3
Complaint Submission and Processing Procedures - Topic 4
Audit Policy - Topic 5
Staff Training - Topic 6
Retention of Documentation - Topic 7
Includes the following form templates:
Complaint Log (1 page)
Complaint Report (1 page)
This policy template (approximately 7 pages in Arial Font Size 9 text) is available to purchase from BankPolicies.com in Microsoft® Word format for a flat fee of $75.00.
The complete contents of this product are also included in the Compliance Management Policy.