Complaint Policy Update Details

Product Update Notification

Complaint Policy Template Update Details - 07/22/08

What's New

Topic 4 - Federal Regulator Complaint Submission References. Provides federal regulator complaint submission guidelines and contains the following subtopics:

Federal Deposit Insurance Corporation

Federal Reserve

National Credit Union Administration

Office of the Comptroller of Currency

Office of Thrift Supervision

Topic 5 - Audit Policy. Provides guidance with respect to a financial institution's requirement to conduct periodic independent audit reviews of its complaint submission and resolution activities.

Topic 6 - Staff Training. Provides sample guidance for the periodic training of personnel with respect to a financial institution's complaint management process.

What's Revised

Topic 2 - Policy Statement. The "General" subtopic was revised.

Topic 3 - Complaint Processing Procedures - Bank. Formerly entitled "Compliance Procedures", most of the contents of this topic were revised.

Topic 7 - Retention of Documentation. Formerly Topic 12, this section now provides expanded sample guidance regarding the scanning and retention requirements of complaint related documentation.

What's Deleted

The following topics were deleted:

Topic 4 - Regulation E Reference

Topic 5 - Regulation Z Reference

Topic 6 - RESPA Reference

Topic 7 - Community Reinvestment Act Reference

Topic 8 - Regulation P Reference

Topic 9 - Fair Lending Reference

Topic 10 - Non-Deposit Investment Product (NDIP) Reference

Topic 11 -Web Site/E-Mail Reference

Product Contents

Purpose and Contents - Topic 1

Policy Statement - Topic 2

Complaint Processing Procedures - Bank - Topic 3

Federal Regulator Complaint Submission References - Topic 4

Audit Policy - Topic 5

Staff Training - Topic 6

Retention of Documentation - Topic 7

Includes the following form templates:

Complaint Log (1 page)

Complaint Report (1 page)

Ordering Information

This product is available to purchase from Bankpolicies.com for:

$75.00 - List Price

- or -

$25.00* - Update Price

*Applies only to clients who have purchased the Complaint Policy Template within the last three years.

If you have ordered this product after 06/22/08 you are eligible to receive the product update at no charge.

Click here to place an order for this product. Clients who are eligible for our Legacy Rewards Volume Discount can apply their applicable discount level to the list or update price (whichever applies).

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