Compliance Management Policy Update Details

Product Update Notification - 12/12/11

What's New

Topic 5 - Policies, Procedures and Processes. Contains sample guidance regarding a financial institution's requirement to implement and maintain all written compliance related policies, procedures and processes.

What's Revised

Topic 2 - Policy Statement. The entire contents of the following subtopics were revised:

General

Compliance Management Program

Topic 3 - Structure of Accountability and Responsibility. Formerly entitled "Structure of Accountability", the entire contents of the following subtopics were revised:

Board of Directors and Senior Management

Compliance Officer

Compliance Committee

Topic 4 - Compliance to Regulations. Formerly Topic 5, the sample listing of regulations was revised.

Topic 6 - Training and Communication. The entire contents of the "General" subtopic were revised.

Topic 7 - Compliance Monitoring and Auditing. A new subtopic entitled "General" was added. In addition, the entire contents of the "Audit Policy" subtopic were revised.

Topic 10 - Complaint Policy. A new subtopic entitled "Complaints Identifying Potential Unfair, Deceptive, or Abusive Acts or Practices" was added. In addition, the following subtopics were revised:

Policy Statement - Entire contents.

Complaint Submission and Processing Procedures - Formerly entitled "Bank Complaint Submission and Processing Procedures", the following bullet points were revised:

1 - Verbal Complaint - First paragraph was revised.

2 - Written Complaint - Bullet points A and B were completely revised.

Federal Regulator Complaint Submission References - A new bullet point 1 entitled "Consumer Financial Protection Bureau (CFPB)" was added. In addition, the OCC's Customer Complaint Form website link was revised within bullet point 5 - "Office of the Comptroller of Currency."

What's Deleted

Topic 4 - Duties and Responsibilities. The contents of this topic were relocated to Topic 3 - Structure of Accountability and Responsibility.

Ordering Information

This product is available to purchase from Bankpolicies.com for:

$250.00 - List Price

- or -

$75.00* - Update Price

*Applies only to clients who have purchased the Compliance Management Policy Template within the last three years.

If you have ordered this product after 11/12/11 you are eligible to receive the updated product at no charge.

Click here to place an order for any of these products. The appropriate Legacy Rewards Volume Discount will be applied to the update or list price for clients who are eligible.

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